Technology support
Support for systems your work depends on.
Choose the route that matches your relationship with Répartiq. Existing clients can submit or follow up a support request; new organisations can begin with a requirements discussion.
For current clients
Existing clients: submit or follow up a support request.
Use the Helpdesk portal to create a new ticket for a current issue. Include the affected system, users, steps taken, error details, screenshots where useful, urgency and business impact. If a ticket already exists, follow up on that ticket so the information stays together.
For new organisations
New to Répartiq?
New projects, support arrangements and service requirements begin with a discussion of your organisation and the work you need help with.
Good issue details
Help us understand the issue.
Describe what you expected, what happened instead, who is affected and any steps that reproduce the issue.
Affected system
Name the application, page, device or workflow involved.
Steps and evidence
Include steps taken, error details and screenshots where useful.
Business impact
Explain who is affected and what work is being interrupted.